Customer Feedback & Testimonials
We take the opinions of our customers very serious and welcome all feedback that is received.
So we recently signed up to the independent review website Trustpilot so that our customers can comment on the service that they received via our online whisky shop.
All reviews, good, bad or otherwise will be viewable immediately.
Below are the previous reviews left by customers at Abbey Whisky.
Best shop so far!
Everything worked perfect! I got the feeling that the staff cared for their customers in a very personal way
February 2011
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Working like a clock from start to finish!
Hi! This was my first order from Abbey Whisky and it has been working like a clock from start to finish.
Rapid responce from Abbey Whisky after the order was made to arrange the delivery & postage. The online tracking system worked great and overall it took 8 days from the order was made until i recieved the package in Sweden.
I will not hesitate to make further purchase at Abbey Whisky in the future.
Peter (Sweden), February 2011
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Amazing, delivery so fast with personal note!
Bottles arrived this morning and I only placed my order yesterday. Incredible personal service, thanks so much, I have a very happy husband.
Joanne (UK), January 2011
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Thanks very much!
Received my lovely looking gift set today- thanks very much! Also, my first Japanese whisky, looking forward to trying it!
Chris (UK), January 2011
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Very fast delivery time!
Completely satisfied, very fast delivery time.
Sláinte and good afternoon.
Yannick (France), January 2011
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Good Work!
Never have I recieved an order placed abroad so quickly. And You had a personal remark following the order.
I will be back for more I´m sure!
Many thanks
Niels Jørgen Rosenkrants (Denmark), January 2011
Very easy, extremely quick transaction.
Thank you for a very easy, extremely quick transaction and order recieved. I will be definitely ordering from your site in the near future, very impressive
Nick, January 2011
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Superb! I´ll be back ...
Great service and support. Realy quick answers on e-mail. Bottles was packed in a very safy way. A big selection of rare malts ( Should I realy tell others about this goldmind ;-) ) My impression of Abbeywhisky (Mike) is that he do really care about his buisiness and custoumer relationships. I felt that I got VIP service!
If it would be closer I would take a dram with him at the lokal bar ;)
Superb! I´ll be back
Sebastian (Sweden), January 2011
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Great Service.
Very fast delivery and service throughout as good as any other whisky retailer I have used before..
Shaun Davis, December 2011
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Too good to drink!
This is my second bottle of the Old Pulteney 21 year old whisky. I enjoyed the first bottle so much I just had to get the second bottle, but my what a struggle, stocks seem to be almost extinct at the moment. I received my bottle within a day of ordering, a fantastic delivery for the run up to christmas.
I do really want to open the bottle but fear no more will be available, a sweet malt that lingers in your mouth. I doubt i will open this bottle until i can get another to replace it. This is one of the finest malts i have pleasure to drink.
Rob, December 2011
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Excellent product delivered by excellent service!
My wife and I had Glenfiddich Snow Phoenix as our special treat on our honeymoon. It has since become a treat for me, a treat that I wasn't able to get due to the rarity of it in Australia. My wife saw your site and saw that you had a bottle. She ordered it. A week later it arrived at our door packed beautifully. Thank you so much! We'll be ordering from you again!!!
Nathan DeTienne, December 2011
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Prompt, easy and stress free transaction!
Thank you very much for such a prompt, easy and stress free transaction!
The product arrived within a couple of days of order, was very well packaged and an evening delivery - perfect!
The free gift was also a lovely surprise.
I would definitely use Abbey Whisky for future purchases.
Thanks!
Kay Dickson, December 2011
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Wonderful Service and gift too!
My bottle of Snow Phoenix arrived at my door at the expected time, along with a wee dram for a Christmas treat! - Thank You!
Your service was excellent and can be highly recommended.
A Grand Christmas to all at Abbey Whisky!
Paul Yeoman, December 2011
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Great Service
A great professional service with personal touches that you will not get from larger companies. Fast order delivery, fast correspondence (emailed at night and was replied to within half an hour) but overall fantastic service. Would urge you to use this service repeatedly as I will.
Michael Currie, December 2011
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Website
Easy to navigate webiste with so much choice, thanks for the great service.
John Dobson, December 2011
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Lightning fast delivery.
Ordered yesterday afternoon, arrived today, superb service!
Christian Kowalski, December 2011
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Up there with the best!
Fast and proffesional service. Great whisky shop easy to navigate, some of the best whisky available online!
Iain Farrow, November 2011
A fabulous experience
"This was my second purchase with Abbey Whisky and I will certainly shop with them again. The service is second to none, shipping is fast and professional, and they are all around one of the very best sites out there for rare and collectible spirits. You will find an knowledgeable staff, dedicated to the finest spirit in the world. No one out there is better."
Eric Perryman, November 2011
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Sursum corda!
"Very reasonable prices and first-class, friendly service (including responding within minutes to emails sent at 11 pm!). Sursum corda!"
D.O Boyle, November 2011
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Port Ellen Release 11
Many thanks to Abbey Whisky in getting this bottle.
Will wait till I go to Islay next as there is a hostelry there that sells the Port Ellen Releases by the glass. Having tasted previous ones which were nectar I cannot believe this one will be any different.
J. Waugh, November 2011
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Amazing
"Cant believe that I finally managed to source a bottle of this great malt. Many thanks"
Annonymus, November 2011
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Proffessional, knowledgeable, friendly
"Great service! Very proffessional, the site is clean and easy to navigate and the staff are more than welcome to answer any questions that you may have. Arrrived within two days of ordering. Cant recommend enough"
Annonymus, October 2011
